As a new hotel in 2007, Hilton Molino Stucky still had some kinks to work out. The staff, while consistently polite and accommodating, bumble at times.
For instance, my luggage was delivered to the wrong room — but I wasn't aware of that until after waiting for twenty minutes, after which time I paid a visit to the bell stand to inquire about its whereabouts. (The retrieval was handled with dispatch, and nothing was missing.)
English-speaking TV and video channels are very limited, offering just a choice of news, music, and business stations.
There is only one hotel store, selling men’s clothing including cashmere items. The hotel absolutely needs a 24-hour shop that sells everything from Imodium to the International Herald Tribune (a daily copy of the latter is free to members of Hilton Honors).
Ouch! A tiny Toblerone chocolate bar from the minibar that sells in my local store for $1 goes for 7 Euros ($10!).
Rooms lack wi-fi but do have a wire on the desktop that connects a computer to the Internet. A 22 Euro daily usage fee is charged for each 24-hour access period.
Prices soar at the most popular times of year, including Carnival in February, summer tourist season, and the Venice Film Festival in September.