The Bottom Line
- Trip Advisor is a unique, timely, populist travel resource
- Trip Advisor enables a variety of opinions to be voiced
- Trip Advisor's Quick Check is a well-integrated search engine for online booking
- Widely diverse opinions ("Loved it!"..."Hated it!") make it hard to objectively evaluate a place
- Dissatisfied guests use Trip Advisor as a venue to broadcast bad experiences
- Trip Advisor has many poorly written trip reviews
- Bogus positive reviews posted along with honest ones can confuse users
- Cities and hotels, restaurants and attractions are covered in the Trip Advisor database.
- Trip Advisor's Hotel Popularity Index provides a ranking of the top hotels in a city.
- Trip Advisor also links to travel guidebooks and Web articles.
- Got a question? Nearly 2/3 of Trip Advisor forum posts get an answer within 24 hours.
- Candid photos by Trip Advisor members provide fresh perspectives.
- Free Trip Advisor emails include Trip Watch, a personalized newsletter, and Weekend Getaway Guide.
- Smart Deals on Trip Advisor indicate highly rated hotels with good prices.
Guide Review - Trip Advisor
If you're like most travelers, when planning a trip you appreciate hearing or reading others' opinions before you choose a place. Yet a surfeit of (often conflicting) voices can create cacophony and confusion. I recently received an email that said:
I am so happy I came across your info on About.com. I am trying to plan a
destination wedding, but get so discouraged after reading negative reviews
on Trip Advisor about every place I look in to. (Except for Four Seasons
and the Ritz, which are too expensive for me).
- Take what you read on Trip Advisor with a grain of salt. If you see a scathing one-star review but no other writers complain about the same problem(s), it's safe to write it off as an isolated incident.
- However, if you encounter the same complaint about a hotel repeatedly on Trip Advisor (e.g. "terrible service," "dirty bathroom"), I'd trust it.
- Conversely, a glowing, this-place-couldn't-be-better report on Trip Advisor — especially when it's surrounded by others' complaints — could have been written by a ringer.
- Use Trip Advisor as one — but not your only — resource for travel information. You can get a balanced picture by speaking with trusted friends and acquaintances, talking to a travel agent, and visiting other travel sites in addition to a property's own Web site.
Before You Post a Review
If you are unhappy about a hotel you stayed in, post it on Trip Advisor. Comments on this page should only relate to using Trip Advisor as a service, NOT complaints about a specific hotel. - Your Guide to Honeymoons/Romantic Travel