However, the lack of a fitness center is puzzling and, for guests who require one, perturbing. There is certainly room on the resort’s grounds for a small gym.
Service at the Sofitel Moorea could be kicked up a notch or two. Overall there is little sense of welcome or one-on-one pampering at the resort, and treatment of guests cannot be termed warm or personal.
Check-in can be perfunctory and the staff’s attitude indifferent or distant. Those friendly, “I’m so glad you’re here” smiles that visitors expect—and that turn first-time guests into returnees—are in scant evidence.
Personnel throughout the resort need to be reminded that the essence of their jobs can be boiled down to the hospitality field’s golden words: “How may I serve you?”
Furthermore, considering the high price of staying at Sofitel Moorea, it seems unfair for the resort to charge for wi-fi. This expense feels downright punitive in the reception hall, where guests must wait for their rooms to be readied.
And as for the in-room minibar, it remains in each guest’s hands to decide whether a Snickers candy bar is worth nine dollars.
