To belong to the ranks of the world's best hotels, more than fine decor and location is required: Flawless service, a key factor in guests' enjoyment, is essential.
This quality is endemic to The Shelbourne, from the moment the top-hatted doorman welcomes guests into the lobby.
While courtesy, promptness, and attention to detail are all-important in a staff and in fine supply at The Shelbourne, this property is also staffed with individuals who reflect the wit, charm, good humor, and intelligence the Irish are known for.
The Genealogy Butler
Are there Irish forbears in your family tree? Evidencing service that goes far beyond the ordinary, The Shelbourne can help visitors to reconnect with their own Irish roots thanks to Dublin native Helen Kelly, the hotel's genealogy butler.
In the course of an hour’s advisory session, Kelly — who is an experienced member of the Professional Association of Genealogists — sifts through information on the guest’s emigrant ancestor(s) and draws up a practical research plan for Irish genealogical repositories.
Kelly also guides hotel guests in planning visits to their particular Irish homeland to experience the culture and the landscape of their people.
Guests can book this service online once they have confirmed reservations at The Shelbourne. To assist the genealogy butler in beginning her research, hotel reservations agents can provide an online assessment form that can be filled out prior to the guest's arrival in Dublin.
