Service at Casa de Campo isn’t consistently top of the line.
For example, although guests receive their own golf cart for moving around the tremendous property, when we checked in, we didn’t receive keys or the paperwork necessary to operate our golf cart. It took three phone calls – one from the bellman and two from us – and a 45-minute wait to get the key delivered. Meanwhile, we were literally stranded in our room, with no way to get anywhere. Getting our airport transportation to come also took a prodding phone call and a twenty-minute wait.
Bathrooms are non-descript, and the separate room with the toilet and shower looked thirty years old and was in need of upgrading. The bathtub drain was broken and there was some damage to the walls and moldings.
Casa de Campo prides itself on offering luxury, but there are none of the little niceties that most luxury resorts provide.
For example, the turndown service included two small chocolates one night and nothing but folded down sheets a second night.
Special touches like fresh fruit, a bottle of wine, and good bath amenities are noticeably absent.
And the resort tends to nickel and dime its guests – for example, charging those who aren’t on the more inclusive plan for bottled water.
In fact, when entering a restaurant, guests undergo a somewhat demeaning screening process to determine which plan they’re on and whether or not they’re entitled to water.
