Tim and Nina Zagat, the couple who revolutionized restaurant reviewing with their Zagat Survey, introduced a Diners' Bill of Rights to protect patrons from bad service, bad food, and bad experiences when they dine out.
Here's what they propose in the "Diners' Bill of Rights:"
- 1. The right to courteous, hospitable, informative service, starting with reservations handling.
2. The right to be seated within 10 minutes of reservation.
3. The right to clean, sanitary facilities and fresh, healthful food.
4. The right to make special dietary requests.
5. The right to send back any unsatisfactory food or beverage without charge.
6. The right to smoke-free and cellular phone-free seating.
7. The right to bring your own wine, subject to a reasonable corkage fee.
8. The right to complain to the manager.
9. The right not to tip if dissatisfied with the service.
Related Information
Where to Make Restaurant Reservations Online
Bon appétit.
